My Order
- How Do I Track My Online Order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Why Was My Item or Order Cancelled?
- Haven’t Received Your Order?
- Missing an Item from Your Order?
Shipping & Delivery
Returns & Refunds
- How Do I Return My Online Carvela Order?
- How Long Will It Take to Receive My Refund?
- What Is Your Online Returns Policy?
- How Do I Track My Return?
- I’ve Lost My Free Returns Label; Can I Get A Replacement?
- What if My Item is Faulty or Damaged?
Product & Stock
My Carvela Account
Promotions & Offers
- What Is Club Carvela?
- Does Carvela Offer Discount Codes?
- I Haven't Received My Promotional Code?
- Can I Use More Than One Promotional Code At A Time?
- Why Doesn’t My Promotional Code Work?
- Where Do I Enter My Promotion Code?
Payment & Security
Policies
- Terms & Conditions
- Cookies & Privacy Policy
- Your Right to Cancel
- Accessibility statement
- Gender Pay Gap Statement
- Modern Slavery Act Statement