My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• Haven’t Received Your Order?
• Missing an Item from Your Order?

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Shipping & Delivery

• US Delivery & Shipping Options
• How Do I Track My Online Order?
• What Happens If I’m Not In When My Delivery Arrives?
• Do Your Prices Include VAT or Sales Tax?
• Delivery Schedule For 2026 Public Holidays

Returns & Refunds

• How Do I Return My Online Carvela Order?
• How Long Will It Take to Receive My Refund?
• What Is Your Online Returns Policy?
• How Do I Track My Return?
• I’ve Lost My Free Returns Label; Can I Get A Replacement?
• What if My Item is Faulty or Damaged?

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Product & Stock

• How Do I Take Care Of My Carvela Items?
• How Can I Check Item Availability And Restocking?
• Can You Help With Specific Product Details?
• How Do I Measure Heel And Boot Height?
• Carvela Footwear Size Guide

My Carvela Account

• How Do I Reset My Password?
• How Do I Create a Carvela US Account?
• How Do I Log In To My Carvela Account?
• How Do I Delete My Carvela Account
• How Do I Unsubscribe From Marketing Emails?

Promotions & Offers

• What Is Club Carvela?
• Does Carvela Offer Discount Codes?
• I Haven't Received My Promotional Code?
• Can I Use More Than One Promotional Code At A Time?
• Why Doesn’t My Promotional Code Work?
• Where Do I Enter My Promotion Code?

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Payment & Security

• I'm Having Problems With The Website, What Can I Do?
• What Payment Methods Can Be Used Online?
• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• How Do Stored Cards Work?
• What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?

Policies

• Terms & Conditions
• Cookies & Privacy Policy
• Your Right to Cancel
• Accessibility statement
• Gender Pay Gap Statement
• Modern Slavery Act Statement

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General Enquiries

• How Do I Contact Customer Services?
• Do You Have Any Carvela Stores in the US?
• How Can I Collaborate with Carvela?
• Can You Assist With a Retail Store Purchase?
• I Live Outside of the US — How Do I Place an Order?