Our Customer Service team is only able to assist with purchases made directly through www.carvela.us.
If you purchased a Carvela or Kurt Geiger product through one of our retail partners — such as a department store or another online retailer — you’ll need to contact them directly for any help with your order.
Be sure to have your proof of purchase handy when reaching out. For any further assistance, please get in touch with the store where the item was originally bought.